Refund & Cancellation Policy

Last Updated: October 2025

We understand that travel plans may change. Our policy ensures fairness for both travelers and our local partners.

1. Client-Initiated Cancellations

More than 48 hours before the tour:

✅ Full refund or free rescheduling

Less than 48 hours before the tour:

❌ No refund (costs have already been incurred)
Rescheduling may be possible depending on availability.

Same-day cancellation or no-show:

❌ 100% cancellation fee applies

2. Holiday Packages

Holiday packages often include hotels, transfers, and third-party services.
Refunds depend on supplier policies.

In general:

  • 7+ days before: Partial refund (supplier deductions apply)
  • Less than 7 days: Mostly non-refundable
  • No-shows: No refund

We will always provide a detailed breakdown when processing cancellations.

3. Mikumi Day Trip Safari

Due to logistics and park fees:

  • 72+ hours before: Full refund
  • 48–72 hours before: 50% refund
  • Less than 48 hours: No refund

4. Cancellations by Visit Zanzibar Island

We may cancel a tour due to:

  • Bad weather
  • Safety issues
  • Low tide or ocean conditions
  • Mechanical issues
  • National park restrictions

If we cancel, you will receive:

  • A full refund, or
  • A free reschedule, or
  • An alternative tour of equal value

The choice is yours.

5. Refund Processing Time

Refunds are processed within:

  • 3–7 business days for mobile money and bank transfers
  • 5–10 business days for card or online payment gateways

Processing times may vary depending on the payment provider.

6. Late Arrivals

If you arrive late and the group has already departed:

  • The tour is considered a no-show
  • No refund is provided

We recommend adding extra travel time to avoid delays.

7. Third-Party Bookings

If you booked through:

  • A travel agent
  • Online platforms
  • Hotel reception

Please request cancellation or refund through them directly, following their policies.

8. Force Majeure

No refunds for cancellations caused by events outside our control, such as:

  • Extreme weather
  • Government actions
  • Natural disasters
  • Airline strikes

We will assist you with rescheduling where possible.

9. Contact for Refund Requests

📧 info@visitzanzibarisland.com
📞 +255 777 416 495

Please include:

  • Full name
  • Booking reference
  • Date of tour
  • Reason for cancellation