Last Updated: October 2025
Welcome to Visit Zanzibar Island (“we,” “our,” “us”).
By accessing our website https://www.visitzanzibarisland.com or booking any tour, holiday package, transfer, or service with us, you agree to these Terms & Conditions. Please read them carefully.
1. Booking & Confirmation
A booking is considered confirmed only after:
- You submit a booking form on our website, OR
- You contact us via email, phone, or WhatsApp, AND
- We issue a written confirmation.
Certain tours or services may require a deposit or full payment before confirmation.
2. Payments
We accept:
- Mobile money
- Bank transfer
- Cash payments
- Card payments through PesaPal
All payments must be made in the currency and method specified in your invoice or booking confirmation.
3. Pricing
All prices on our website are:
- Quoted per person unless stated otherwise
- Subject to change based on availability, seasonal demand, and third-party supplier costs
You will always receive the final confirmed price before payment.
4. Customer Responsibilities
By booking with us, you agree to:
- Provide accurate personal and travel information
- Follow the safety instructions provided by guides
- Ensure you have valid travel documents (passport, visa, permits)
- Inform us of any medical conditions, allergies, or special needs
- Arrive on time for scheduled tours and transfers
Failure to comply may result in cancellation without refund.
5. Changes by the Client
If you wish to change a date or reschedule, notify us as early as possible.
Changes are subject to:
- Availability
- Third-party partner policies
- Any applicable fee
6. Changes by the Company
We reserve the right to modify or cancel tours in circumstances such as:
- Bad weather
- Safety concerns
- Operational issues
- Supplier or park authority restrictions
If this happens, you will receive one of the following:
- A rescheduled date,
- An alternative tour of equal value, or
- A refund according to our Refund & Cancellation Policy.
7. Travel Insurance
We strongly recommend all travelers to have valid travel insurance covering:
- Medical emergencies
- Loss or damage of personal items
- Trip cancellation
We are not responsible for personal losses not caused by our direct negligence.
8. Safari, Marine & Adventure Activities
Activities such as snorkeling, boat trips, wildlife safaris, and water sports carry inherent risks.
By participating, you acknowledge these risks and agree that:
- You are physically able to join the activity
- You will follow guide instructions at all times
- You participate at your own risk
Visit Zanzibar Island will not be liable for injury, illness, or loss caused by third-party providers or circumstances beyond our control.
9. Liability Disclaimer
We are not responsible for:
- Delays caused by airlines, ferries, traffic, or weather
- Accidents or issues arising from third-party suppliers
- Losses resulting from inaccurate customer information
- Force majeure events (storms, government actions, natural disasters)
Our liability is limited to the total amount paid for the booked service.
10. Use of Website
You agree not to:
- Copy or reuse content without permission
- Misuse booking forms
- Attempt to disrupt website functionality
Violations may lead to blocked access.
11. Governing Law
These Terms & Conditions are governed by the laws of Tanzania.
Any disputes will be handled under Tanzanian jurisdiction.
12. Contact Us
📧 info@visitzanzibarisland.com
📞 +255 777 416 495
📍 Zanzibar, Tanzania